Legal
Delete Your Account
How to request deletion of your Ashen Throne account and the data associated with it.
This page explains how to request deletion of your Ashen Throne ("Ashen Throne," "we," "us," or "our") account and the personal and gameplay data associated with it. It applies to accounts created in the Ashen Throne mobile app and at play.ashenthr.one.
How to request account deletion
Ashen Throne does not yet offer an in-app self-service delete button, so account deletion is handled by our team on request. To delete your account:
- Send an email to admin@ashenthr.one.
- Use the subject line "Account Deletion Request".
- Include your in-game username, and — if you sign in with Google or Apple — the email address of that sign-in account, so we can locate and verify your account.
- We will confirm that you control the account, then permanently delete it and its associated data.
You can send this request from any email address; verifying control of the account is what matters, not the address you email us from.
What is deleted
When we process your request, we permanently delete your account and the game data tied to it, including:
- Your login credential, guest/player status, and player identifier.
- Any linked Google or Apple sign-in identifier and email address stored for authentication.
- Game progress and state: resources, commanders, troops, buildings, your Crawler, rewards, and related timestamps.
- Alliance membership, applications, invites, and your alliance activity records.
- Private messages and chat history you sent or received.
- Marketplace activity, world-map tiles you control, and extraction/siege records tied to your account.
- Community reward verification records (for example, social follow or membership checks you started).
What may be retained
We may retain a limited set of records after your account is deleted, only where we are required or permitted to do so — for example:
- Purchase and transaction records for in-app purchases, which the Apple App Store, Google Play, and our billing provider keep for billing, tax, refund, and legal-compliance purposes. We do not store your payment card details.
- Limited security, fraud-prevention, and abuse-investigation logs.
- Anything we are required to keep by law.
Retained records are kept only as long as necessary for those purposes and are then deleted. We do not store your Google or Apple OAuth access tokens after the sign-in flow completes.
How long it takes
Once we have verified that you control the account, we aim to complete deletion within 30 days of your request. We will let you know when it is done.
Contact
Account deletion requests and any related questions can be sent to admin@ashenthr.one. For more on how we handle data, see our Privacy Policy.